Shipping and Delivery

Free standard shipping when you spend $180 or more

• The $180 is what you pay for the items after any discount is taken off.
• It covers standard shipping within Australia only. Express and international shipping are charged at checkout.
• It's applied automatically at checkout. No code needed.

Australian orders

We send every order with Australia Post, with tracking.

Standard (Parcel Post): usually 4 to 10 business days after we post it, depending on your location. From $10, depending on parcel weight. Free on orders of $180 or more.

Express Post: usually 3 to 6 business days after we post it, depending on your location, for addresses in the Express Post network. From $13, depending on parcel weight.

You'll see the exact shipping cost and delivery estimate at checkout before you pay. Regional and remote areas can take a few extra days.

When your order ships

We pack and post orders within 2 business days (Monday to Friday, not public holidays). If part of your order is on pre-order or waiting on stock, we hold the whole order and tell you when to expect it. As soon as your parcel is on its way, we email you a tracking link. You can also track it on the Australia Post website.

If your parcel is late, lost or damaged

Email us at info@suncheeter.com.au with your order number. We'll chase it with Australia Post for you. If it's lost or arrives damaged, we'll send a replacement or refund you. You don't need to deal with the courier yourself.

Please check your delivery address before you pay. If a parcel goes to a wrong or incomplete address you gave us, or you ask Australia Post to leave it in a safe place and it goes missing after that, we'll still do what we can, but we may not be able to replace it.

Pre-orders

A pre-order item is on its way to us but hasn't arrived yet. It is marked as a pre-order on the product page, along with when we expect it. You pay when you order. We post your whole order together once the pre-order item arrives, and we'll email you if that date changes. If you'd rather have your in-stock items straight away, email us and we'll split the order into two parcels, and you pay the extra postage. You can cancel a pre-order for a full refund any time before it ships.

International orders

We ship overseas. If your country appears at checkout, we can deliver to you. International shipping is calculated at checkout and includes tracking. You pay the international shipping, and any import duties and taxes (see below). Free shipping applies to Australian orders only. There is no free shipping overseas.

Your country may charge import duties, taxes or a handling fee when the parcel arrives. These charges are set by your country, not by us, and they're yours to pay. We can't tell you in advance what they'll be, so check with your local customs office before you order if you're unsure.

Questions about your delivery? Email info@suncheeter.com.au and we'll help.