Exchange and refunds

Here's how returns, exchanges and refunds work.

If you change your mind

Full-price items: return within 30 days of delivery for a refund or an exchange.

Sale items: return within 30 days of delivery for an exchange or store credit, not a refund.

Clearance items (marked "clearance" on the website): final sale, no change-of-mind returns or exchanges.

Return conditions

Items must be unworn, unwashed, in original condition with the tags still attached. For hygiene, please try swimwear on over underwear. We check every return. If an item has been worn or washed, we'll send it back to you and can't refund it.

Return postage is yours to pay for a change-of-mind return, and we don't refund the original shipping cost. Please use tracked post, as we can't refund a parcel that doesn't reach us.

If something is faulty or not what you ordered

That's covered by the Australian Consumer Law, whatever you paid and whether the item was full price, sale or clearance. Email us with a photo and your order number. We'll pay the return postage, and you can choose a replacement or a full refund, including your original shipping. You don't need to do this within 30 days. A fault that shows up later is still covered within a reasonable time.

How to return something

  1. Email info@suncheeter.com.au with your name, your order number and the reason for the return or exchange. Tell us which size or style you'd like if it's an exchange.
  2. Post the item to: Suncheeter, PO Box 154, Camberwell VIC 3124, Australia.
  3. Once your return arrives and we've checked it, we refund you to your original payment method within 5 business days. Your bank may take a few more days to show it. For a sale item, we send your exchange or add your store credit instead of a refund.

Exchanges

For a full-price item, the quickest way to exchange is to order the new size or style now, so it ships straight away, and return the first item for a refund. If you'd rather wait, email us and we'll post the new item once your return arrives. For a sale item, email us and we'll post the new item once your return arrives, or give you store credit instead.

If you have any questions, email Kate on info@suncheeter.com.au and I'll respond quickly.